WE PROMISE:
You can return/exchange the jewelry within 60 days after receiving. We will refund you fully for returned items.
Order cancellation:
1. For Non Pre-sale/pre-order products:
Order will be shipped normally within 1-2 business days.
Orders can not be canceled after shipping.
2. For Pre-sale/pre-order products:
It will take 30 days before shipment for pre-sale/pre-order products.
Order(s) can not be cancelled 3 days after payment.
Please be aware that pre-sale/pre-order are make by order. We won't be able to stop producing procedures 3 days after payment.
If your package has not been shipped, we will refund you and agree on the cancellation. Please send a email to service@lightstone-jewellery.com for such request.
Shipment Fee of return:
1. If you haven't open the package and refused to accept the package when delivery: If you refused to accept the package when it is delivered, the package will be returned on its way back to China. We will bare the fee in this case.
2.If you have opened the package and still want to return the jewelry:
You'll need to bare the transportation fee by yourself. However, feel free to the logistic way you prefer, there is no limit for the transportation time as long as the package will arrive in the end.
3. If you are a PayPal user and have activated your Refunded Returns service, PayPal will refund your for such cost. You could visit PayPal website for more details: https://www.paypal.com/au/webapps/mpp/returns
Procedure of return/exchange:
To make sure we can help you for return/exchange jewelry efficiently, please:
1. Send an email with photos of the jewelry to service@lightstone-jewellery.com . Don't worry, we are quite easy for return as what we really care about is your feedbacks. This step is to make sure no further misunderstandings before a long international transportation begins.
2. We will confirm your return after checking the photos and other descriptions. A confirmation email will be sent to you.
3. You can ship the package afterwards. Please provide the track number of package to us by email service@lightstone-jewellery.com
4. Payment will be refunded to you (or a new product if it is exchange) 7 days after we receive your package.
