We will ship jewelry pieces from China worldwide (excluding the Balkans, Belarus, Burma, Cote D'Ivoire, Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe).
We provide two shipping methods:
For the countries listed below, we provide free shipping, which typically takes 2-4 weeks to arrive:
|
Continent
|
Countries
|
|
Europe
|
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Norway
|
|
Asia
|
Hong Kong (China), Japan, Korea, Singapore, Taiwan (China), Thailand
|
|
North America
|
Canada, United States
|
|
Oceania
|
Australia, New Zealand
|
For free shipping destinations, you can opt for Express service by paying an additional fee. The cost of Medium/Fast Express shipping will be displayed at checkout based on your location.
For non-free shipping countries, we use Fast Express to deliver your parcel, and the shipping price will be available at checkout.
Delivery via Express takes about 7 working days to most parts of the world, with DHL and UPS being the most commonly used carriers. The service will be selected based on your location.
24-48 Hours to Dispatch: Your package will be sent within 24-48 hours after we receive your order payment. You will receive an email with a tracking number once your package is dispatched.
Exception for Pre-order/Pre-sale Products: For pre-order/pre-sale products, there is a 30-day waiting period before shipment. However, we offer a good discount for such products.
You can track your order through:
-
Light Stone User Center: Track Order
-
Third-party tracking website: https://www.17track.net/en
The actual delivery time can vary due to various reasons. Delivery delays can be caused by events beyond the control of Light Stone and couriers, e.g., Covid, weather events, local disruptions like public holidays, customs, or strikes.
Delivery delays may occur due to events beyond the control of Light Stone and couriers, such as Covid, weather events, local disruptions like public holidays, customs, or strikes. If your shipment has not arrived within 10 days after the expected delivery time, please contact us. Light Stone can initiate an investigation for lost items with our partner couriers.
Please be cautious during the following busy mail traffic seasons:
-
End of September to beginning of October: Chinese National Holidays may cause slight delays in processing packages in China.
-
November 11th to Mid-November: Small delays may occur due to the 1111 Shipping Festival with an increase in international orders during the festival.
-
Black Friday to New Year: From the end of November to the beginning of the next year. This period is the peak season for deliveries, with average delivery times being 5-15 days longer than other times of the year. We do not recommend any urgent purchases during this season.
For help on delivery: service@lightstone-jewellery.com
