We offer our customers two shipping options: Standard Free Shipping and Commercial Courier Services (including DHL, FedEx, UPS, etc.). Here are important details regarding VAT and tariffs for these options:
Standard Free Shipping: This service allows us to handle the Value Added Tax (VAT) on your behalf, meaning the purchase price you pay already includes the applicable VAT. Based on our experience, orders shipped via Standard Free Shipping typically incur fewer additional customs duties. However, we cannot guarantee that all orders will be free from tariffs. Please note that any tariffs incurred during customs clearance will be the responsibility of the recipient.
Commercial Courier Services: For this option, we will also bear the VAT costs. However, due to the inability to prepay these costs, you may be required to pay the VAT upfront at the time of delivery. Should this occur, you can seek reimbursement from us by providing the VAT receipt. It's important to note that tariffs are not covered by us and, if incurred, will be the customer's responsibility.
For any questions or assistance regarding VAT or tariffs, or if you encounter any issues, please feel free to reach out to us at service@lightstone-jewellery.com.